TERMS OF SERVICE
Effective date: 13 May 2026 · Last updated: 13 May 2026
1. Agreement to These Terms
By subscribing to CallKeeper or using our website (callkeeper.com.au), you agree to these Terms of Service. If you do not agree, do not use our service. These terms form a binding agreement between you ("Subscriber" or "you") and Finchley Park Investments Pty Ltd trading as CallKeeper ("CallKeeper", "we", "us").
2. The Service
CallKeeper provides an AI-powered phone answering service for Australian tree services businesses. The service includes an AI voice receptionist (Lexi) that answers inbound calls on your behalf, call transcription and SMS summaries delivered to you after each call, caller qualification based on your configured services (tree removal, pruning, stump grinding, storm damage, and related work), and configuration and onboarding support within 24 hours of subscription.
The service is provided on a month-to-month subscription basis. There are no lock-in contracts.
3. Subscription, Billing and Cancellation
3.1 Pricing
The current subscription fee is $497 per month (AUD, inclusive of GST). Pricing is subject to change with 30 days' written notice to existing subscribers.
3.2 Billing
Your subscription is billed monthly in advance via Stripe. By subscribing, you authorise us to charge your nominated payment method on a recurring monthly basis.
3.3 Setup Fee
A one-time setup fee of $1,997 applies to new subscriptions. This fee is currently waived for new subscribers. We reserve the right to reinstate the setup fee at any time for new subscribers, with no impact on existing subscribers.
3.4 Cancellation
You may cancel your subscription at any time by contacting us at [email protected]. Cancellation takes effect at the end of your current billing period. We do not offer refunds for partial months.
3.5 Failed Payments
If a payment fails, we will attempt to notify you by email. If payment is not received within 7 days, we reserve the right to suspend or terminate your service.
4. Your Responsibilities
By using CallKeeper, you agree to provide accurate information about your business and services during onboarding, ensure your use of CallKeeper complies with all applicable laws including call recording laws in your jurisdiction, not use the service for any unlawful purpose, notify us promptly of any changes to your business that affect how your AI receptionist should operate, and maintain the confidentiality of any account credentials we provide.
4.1 Call Recording Compliance
CallKeeper includes an automated recording disclosure in all call flows, informing callers that the call may be recorded. As the subscriber, you acknowledge that you are responsible for ensuring your use of call recordings complies with the Telecommunications (Interception and Access) Act 1979 (Cth) and any applicable state or territory surveillance laws. CallKeeper provides the technical disclosure mechanism but does not provide legal advice.
5. Intellectual Property
All intellectual property in the CallKeeper service, including our AI technology, software, brand, and website content, remains the property of Finchley Park Investments Pty Ltd. You are granted a limited, non-exclusive, non-transferable licence to use the service for your own business purposes during your subscription.
Call transcripts and summaries generated from your calls are your data. We do not claim ownership of your call data.
6. Service Availability
We aim to provide a reliable service but do not guarantee 100% uptime. The service depends on third-party telecommunications and AI infrastructure. We will not be liable for service interruptions caused by factors outside our reasonable control, including telecommunications outages, third-party platform failures, or force majeure events. We will make reasonable efforts to notify you of planned maintenance that may affect service availability.
7. Limitation of Liability
To the maximum extent permitted by Australian law, CallKeeper's total liability to you for any claim arising from these terms or the service is limited to the amount you paid us in the 3 months preceding the claim. We are not liable for any indirect, consequential, or special loss, including lost revenue, lost profits, or missed business opportunities. We are not liable for the accuracy of call transcripts or the actions of callers.
Nothing in these terms limits your rights under the Australian Consumer Law (ACL), including consumer guarantees that cannot be excluded by contract.
8. Australian Consumer Law
Our service comes with guarantees under the Australian Consumer Law that cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the service repaired or replaced if it fails to be of acceptable quality and the failure does not amount to a major failure.
9. Privacy
Our collection and use of personal information is governed by our Privacy Policy, which forms part of these terms.
10. Changes to These Terms
We may update these Terms of Service from time to time. We will notify existing subscribers of material changes by email at least 14 days before they take effect. Continued use of the service after the effective date of any changes constitutes your acceptance of the updated terms.
11. Governing Law
These terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.
12. Contact Us
CallKeeper
A brand of Finchley Park Investments Pty Ltd (ABN 93 873 490 603)
Email: [email protected]